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Rich Harrington (Tech for Hallmark Cards)
Hello Dan.......
I just wanted to take another opportunity to write to you and let you know
how pleased we are with the service that we are getting from Rich here in
the Crown Room. I feel that, in the 5 years that I have worked here, the
kitchen has not been in as good shape from a pest management perspective as
it is today. He is a very conscientious person and is always very
interested in knowing if there are things for him to follow-up on. He
always checks in to make sure that we know what is happening, where the
problems are and what he would recommend doing about them. He is just
terrific and I hope that he will get appropriate recognition for doing such
a good job. I have worked in building management for my whole career and,
quite honestly, Rich is the best pest control technician that I have worked
with. Please pass our thanks on to him.
Regards, Christine
Christine Rankin
Hallmark Cards
Kansas City,
MO
Tammy Shields from KCI Airport called to thank Sam Hoepner for coming out on such short notice to take care of the bugs in the firehouse. He really went above and beyond the call of duty.
To whom it may concern:
I am the QA analysis at Marzetti Frozen Pasta in Clive, Iowa. Our service rep is Mike Tesser. I wanted to inform you of the great job Mike has been doing for us. He is very knowledgeable, friendly, proactive, and sincerely cares about the job he does for his clients which is reflected in the 100% pest control scores we receive on our audits. You have a very good service rep in Mike Tesser, and we appreciate everything your company and Mike have done for us!!
Chad Van Hauen
Quality Assurance Analyst 2
Marzetti Frozen Pasta, Inc
Mrs. Faye Erlich called to say Ron Anderson is a great technician. She can’t seem to say enough about him and what good service he does.
Mr. Heinrich;
Hello. My name is Janet Showers and I just recently filled the position of Plant Administrator here in the Miami, Oklahoma Doane Pet Care plant.
Yesterday, your employee, Phil Lovelace was visiting our plant in his professional capacity. He came into the office asking who owned the car fitting my car’s description and told me I had a very flat right, rear tire. …without even blinking, Mr. Lovelace took my keys and thoughtfully changed my flat tire and put my spare tire on for me. My flat tire was taken to Wal-Mart here in Miami and I picked it up that evening and all is well.
I just thought as an employer and/or supervisor it may be nice to hear what good people you have. You probably don’t often hear of what they do outside the office, as long as their job gets completed. So, I wanted to tell you how thoughtful and polite he was to take his time to care about my safety and his concern for this obviously distraught used car owner.
Therefore, please thank Phil Lovelace for me and tell him I’ll remember him in my prayers. I can only imagine how wonderful your company must be if the majority of your employees are as thoughtful as Phil. I look forward to working with him and your company in the future.
Janet Showers
Plant Administrator
Doane Pet Care / Miami
Jeremy Jordan, Manager at the Waukee Dominos, called to complement their new technician, Basheer Hasan. Jeremy says that Basheer stays longer than any other technician, is always energetic, is always willing to help out and stops to talk to them to make sure everything is going okay.
Dan Moran,
Thank you for stopping by and checking on our operation today. We appreciate you coming and checking on the status of things with regards to our pest management services.
I wanted to drop you a note to let you know how pleased we have been with Rich Harrington's services here at Hallmark. He is a very committed worker and so interested in doing the best job possible. He is always asking questions about how things are going and is very quick to follow-up on anything that we have to report. His written reports are very thorough and we really appreciate his "can do" attitude. I hope you will pass our appreciation on to him
Thanks again,
Christine Rankin
Hallmark Cards, Inc
Dear Andy Wager,
Just a line to let you know Craig Usher is doing a fine job. He is very respectful and goes out of his way to accommodate the residents. Sometimes the residents have many questions they want answered and Craig is always very patient and goes the extra mile to explain what is going on. Once a resident had asked him to help her hang a curtain, and he willingly helped her with a smile. All these assets go a long way in independent living.
Thanks Again,
Joyce Hercules
Housekeeping Supervisor
Bethesda Health Group
Ed Swanson,
Thanks for giving me a call.
Presto-X-Company has once again helped our operation when it has come to audits by outside parties.
This week we were audited by an outside firm. During the interview phase of the meeting the auditor explained that pest control is a major focus of his observations. During the tour of the grounds he looked at the bait stations and commented if we were using Presto-X-Company. I informed him we were using them from day one of the new plants opening. He stated that since we were using Presto-X-Company that he would not have to "dig in" that deep of the audit due to their local reputation. I let him know that I also used Presto-X-Company in SE Missouri plus some of our other sister plants use them too.
Later during the audit I asked him about the comments concerning Presto-X-Company. He stated in the Dallas/Ft. Worth area that they are the best pest control company. I asked how does he know this and he commented that after working in this area for several years you get to know who is doing the job right and the ones who don't. He also said that one of his students from many years ago heads up the local FDA office and has the same opinion of Presto-X-Company.
One other item I would like to note is the dedication of my local service technician. Todd Janas has always done a great job at this plant. He is very concerned about making things right and keeping them that way. He works many hours and never complains about the task at hand. It is so hard these days to find such dedicated employees that want to do a great job. From day one when I met him I asked questions about the area and what type of pests I would be dealing with on a daily basis. He was knowledgeable of the local pests plus he gave me several ideas of what to do to keep the plant free of them. He is one of your best assets.
Please on my behalf give him a pat on the back as he has helped me through 15 audits in the last 12 months.
Buddy Palmer
QA Manger
Cott Beverages
Jerry Keown,
A quality inspection was done at our South Sioux City plant Monday and Tuesday of this week. I was very impressed with the status of the rodent control program. In fact, Grady Keil stopped at the plant to do service, so we had a chance to talk for a while. I wish every Tech Rep for all our plants had his attitude and interest in the job. It was a pleasure to meet him. He represents Presto-X-Company quite well.
Just thought you needed to know some of the good things, too.
Gary J. Hutter
Product Standards Group
ADM Alliance Nutrition, Inc.
ADM Alliance Nutrition, Inc
Sioux City,
IA
Harold Fodge:
I wanted to thank you and Presto-X-Company for having Joe Omohundro servicing our company. Joe is an outstanding individual both personally and professionally. His efforts have produced a score of 200 on both of our last two audits for his category. We have received rave reviews from the AIB auditors on Joe's work. I cannot say enough positive things about him. I would love to have one hundred employees with his dedication!
Sincerely,
Larry Rudolph
V P Business Development
Kuna Foodservice
Cindy from Hamilton Club called extremely unhappy that she had to cancel service with us as they are moving and the new facility is supplying the pest control service.
She specifically wanted us to know that Presto-X-Company took care of their every need and the products that were put into place by Mark Cram cleared up the insect and rodent infestation that plagued their building.
She will pass along to anyone she knows that needs pest control Presto-X-Company is the one to call!
Ed Swanson,
I just wanted to pass along my gratitude to Danny for the great job he does working with my Zone. I’ve never called Danny about an issue that he has not IMMEDIATELY resolved. I appreciate his high degree of integrity and his sense of urgency in ensuring our facilities are maintained at a high level of excellence.
Danny brings great pride and distinction on the Presto-X-Company organization. I hope you’re very proud to have him as a member of your management team.
Charles L. Freeman, Jr.
Zone Operations Manager, Memphis
Region Labor SFT
Frito-Lay, Inc.
Bill at Papillion Manner called wanting to thank Linda Malfait for going above and beyond the call of duty when she came out yesterday to spray.
Dear Mr. Hallberg:
I am writing to inform you of good service John Getz provided me while I was at the Nebraska Pest Control Associations’ meeting in Omaha.
The program went long on Friday and I missed my first cab to the airport. While I was waiting for the second cab, John asked if he could take me to the airport. I accepted and he took me directly to the airport. This was not required of him and I was not expecting it. I will tell you that this was a very good surprise and a very welcome gesture. I am a nervous person while it comes to airports and schedules.
Again, I wanted to thank John for his kindness and consideration. I appreciated what he did.
Sincerely,
Jim Criswell
Pesticide Coordinator
Oklahoma Cooperative Extension Service
Marcus [Love],
Friday is my last day to work for P&G as I am retiring… I wanted to tell you thanks for all the work that you've done since you've been servicing the plant. I feel like we had a good partnership and an excellent relationship… I've been very pleased with your level of knowledge and your use of resources. You are a very easy person to work with.
Allen
Danny Brown (Memphis Manager) received a phone call from a District Manager. He called to thank Danny and his technical service representative, John McCachren(Memphis Tech). He had just received his first perfect score on a Corporate inspection. He wanted them to know that he appreciated their extra efforts in making sure that the facility was in perfect condition. This facility is located in New Albany, MS. He also had an inspection on the one located in Batesville, MS and received the maximum points on pest control.
District Manager
Albany and Batesville,
MS
Ward received a phone call from a manager of a motel. She called to tell us Paul Olson (Des Moines Tech) is the best Technician she has had in 12 years in the business.
Motel Manager
Just a note to let you know what a great job Andy Wager (St. Louis Manager) is doing for us. He’s pleasant, competent and helpful.
Thanks,
Restaurant Manager
Dan Moran, (South Kansas City Manager
I am sending you this e-mail to express my gratitude for the service that your technician, Brian Lowery (South KC Tech), provides us here at the Hospital. Brian is a consummate professional, his service is top notch, and his attitude is very refreshing. The knowledge that he possesses in your field is beyond compare and his response time is phenomenal. I know that Brian is available anytime I have questions and is very quick to make arrangements to come on sight and take care of our concerns. His commitment and dedication to his customers is to be commended.
As a manager I see the benefit of having someone like Brian Lowery on your staff and a part of your company. He gives Presto-X-Company a good impression because of his hard work and dedication. Brian is a model employee that any company would be honored to employ, it is my hope that you are aware of the greatness you have working for you and that you put forth the effort to let him know his worth to the company. It is not just the work he does but more importantly the attitude by which he completes it. I believe Brian enjoys helping people and he sees his job as opportunity to do that. Dan, I ask for your sake, for your companies sake, and for all of his customer's sakes please make Brian aware of how important he is to all of us.
Sincerely,
Director of Housekeeping
Butler,
Missouri
The Arkansas Administrative Assistant received a phone call from a very, very happy client this morning. That wanted to let us know that thanks to all of Phillip Fears(Arkansas Tech) hard work and extra time put in at their plant, for the first time in their plant history they received a Superior (900 pts. on their overall score) on their AIB audit.
Phillip Fears
Arkansas
Dear Brad Lindeman, (Mason City Tech)
I received a call from, the Environmental Services Manager for a Health Care Organization today. She said she wanted to let me know how much she appreciated your prompt service on Sunday. She said she felt bad having to call on a Sunday, but really needed the help . She knows how valuable personal time is, but said you didn’t hesitate to help her out. She said that she felt this was “above and beyond the call of duty.”
Your professionalism and commitment to our clients really shows on these occasions. We all appreciate a call like this. Good job and thank you, Brad!
Environmental Services Manager
Health Care Orginization
Mason City,
IA
Arthur Brisco (Chicago Tech) has been the service technician for Presto-X-Company at Wrigley Field for the past six years plus. His responsibilities at this 91 year old facility go beyond expectation. Arthur utilizes a personal approach in accomplishing his job in this historic venue. His relationship with myself and the building client have created a bond and understanding about working together to maintain a clean, safe work environment. Arthur constantly educates and provides options to pest and safety related issues that never stop surfacing in a building this age.
I feel Arthur’s work ethic and dedication towards his job is exemplary in his profession. I seldom have witnessed anyone in the hundreds of service companies I deal with that presents himself in the manner Arthur does. The pride and professionalism Arthur delivers deserves notice and should be benchmark for the industry. I consider it an honor to be associated with the caliber of individual Presto-X-Company has in Arthur and recognition for this talented individual is warranted.
Director of Operations
Wrigley Field
Chicago,
IL
A call to the Home Office
A woman called singing the praises of Jeff Nelson (Western Iowa Tech). They asked Jeff to speak back in April 2005, on Earth Day to students and guests on the practices and procedures he uses in providing us with pest management services. She said he did an excellent job. He answered all of the students’ questions, was a total professional and, not only did he do an excellent job presenting, she said he pitched in and helped at the tables handing out things and helping them out in any way he could.
She asked me if she could “reserve” Jeff for next year’s program—and, how much advanced notice she would need to give us.
Mr. Andy Wager (St. Louis Manager
I have received a Training Event Scorecard for the Phosphine Safety training you did at our Brewery. Your commitment to yourself, your company and our process has paid off. Some of the comments on the evaluation were:
• Very Knowledgeable and a subject matter expert
• High level of participation; Excellent rapport with group
• Answered all questions and provided examples
Congratulations on a job well done! You have successfully completed the Field Certification Process.
We appreciate your hard work and dedication. Our employees and the Brewery have profited from your technical expertise and presentation skills.
On behalf of the Training and Development Group, I’d like to thank you and your company for participating in the development of our employees. We look forward to successfully working with you in the future.
If you should have any questions concerning the certification please feel free to give me a call.
Project Manager
Brewery
My manager and I discussed ways to cut costs around our site, it was decided to maintain the level of service that Presto-X-Company provides. While I'm at it, let me say that Glenn Bertels (St. Louis Tech) does a find job for us and I appreciate his help when called.
Thanks,
Security Supervisor
Wyoming agronomist, and Regional Manager, spent a few days last summer working with John Klassen (Wyoming Tech) to fumigate several grower’s bins around northern Wyoming. Both of these gentlemen had nothing but good to say of John, his work ethic, his knowledge, and his ability to get the job done, in some instances, in half of the time they expected.
Wyoming agronomist & Regional Manager
Dear Mr. Wager, (St. Louis Manager)
It is my pleasure to give you some very good, exciting news. As you know, we recently completed a Food Safety/Sanitation audit from the American Institute of Baking. We were very grateful to have your Service Technician who services this account, Derek Sanders (St. Louis Tech), as an active participant in the audit. His input and all aspects of his work here received many well-deserved compliments from the AIB Auditor.
Of the five categories covered by the audit, the “Pest Control” section scored the highest and, in fact, received a perfect score of 200. The auditor actually commented that, were he allowed to, he “would have awarded bonus points” for the great program and detailed documentation Derek and Presto-X provided. This high score contributed greatly to our receiving a “Superior” rating (the highest rating possible) overall.
Needless to say, this accomplishment did not go unnoticed by us.
Sincerely,
QA Lab Manager
Effingham,
IL
Presto-X-Company
Just a note to say how pleased we are with Monte Marten (Grand Island Tech). He is professional, careful and courteous. He has taken care of my company for many years.
A beer company is, truly, a food company. Pest control must be perfect so it eliminates pests without harming food. Monte does just that.
We trust him; we appreciate his work.
Dear Mark Reiter (Mason City Manager)
I would like to take this opportunity to thank you and the rest of the Presto-X-Company for the support and diligence your team exhibited in preparation for our A.I.B. audit. The perfect score received in the pest control portion of this audit is a clear reflection of the team’s hard work and long hours. The time spent with us and the efforts put forth by the Presto-X Company team preceding the audit, was certainly above and beyond. The most impressive part of the Presto-X-Company team was their willingness to do whatever necessary to accomplish the task, whether it was scraping, sweeping, mopping, palletizing or trapping, anything was game. For that, we are grateful and very appreciative to have the Presto-X-Company as part of our Team. Mark, please extend this heartfelt appreciation to those behind the scenes as well as those in the trenches for Presto-X-Company who made it possible for our perfect 200 score in the pest control portion of the audit. As a side note, I would gladly recommend the Presto-X-Company
Sincerely,
Client President
To Whom It May Concern:
I wanted to take a moment to express my gratitude for the fine effort put forth by our service technician, Don Garrett (St. Louis Tech), and Presto-X-Company. We just had our annual announced AIB inspection on February 4, 2004 and we had a perfect score of 200 in the Pest Control category. This is the second year in a row that we have scored a perfect 200 in this category.
Don is always very pleasant and helpful and we appreciate his efforts. He makes our jobs a lot easier. If you have any questions, please call me.
Sincerely,
Client Operations Manager
Mr. Andy Wager (St. Louis Manager)
Subject: Letter of Appreciation
Andy, this letter is to express our appreciation for the hard work and great support Jason Warfel (St. Louis Tech) has given us since his appointment as our Service Technician in 2000.
Jason’s loyalty, dedication, communication and last but not least professionalism, has attributed to our company’s success in eliminating Food Safety risks utilizing the Quality Assured Pest Management and Good Sanitation Programs.
Jason has been called on, and his response was not only in a very timely manner, but also at times he would respond in person.
Results of Jason’s extraordinary work has assisted us with the below.
1. Superior ratings from the American Institute of Baking audits, which in part was the result of the maximum rating analysis under “Pest Control.”
2. No Pest Control issues from our first FDA inspection.
3. During our first Weston Corporate Food Safety Inspection, which was conducted by the Director of R & D, Technical Services, a comment was made that “there were no signs of insect activity"
Sincerely,
Client Plant Sanitarian
We recently received our FISA Inspection scores and they were an excellent rating in both Grocery and Perishable Warehouses.
Prior to changing to Presto-X-Company we had numerous concerns regarding our pest control program. Presto-X-Company and your technician, Ray Weshinskey (St. Louis Tech), have restored our confidence in our pest control program. Our scores improved by 100%.
Thank you for your service and dedication. We look confidential forward to our next inspection.
Thank you.
Warehouse Operations
Manager Grocery Superintendent
Dear Presto-X-Company,
I just wanted to write you a note and thank you for “keeping on” good people. Densil Belt (Lincoln Tech) has been faithful to come every quarter to our home for twenty years. We were chatting the last time he was here and it made me realize the sense of security I feel because of that long term relationship. He’s always been courteous and sensitive to our needs. It’s nice to have someone we can trust in our home.
Densil Belt (Lincoln Tech)
Thank you for calling on our friend. We referred you because we think you are the BEST! You have always been reliable, friendly, trustworthy, honest and good at what you do. We should tell you that more often.
Thanks again
People rarely take the time to tell a company they are doing a good job but I would like to tell you how much we appreciate the service Ray Fye (Grand Island Tech) provides our company. Ray’s been servicing us for several years. Once I went to another company for about a year strictly to try out a cheaper service and even then he was very courteous and professional when we canceled the service and again when we asked to resume his services. Ray has always been very professional and courteous not just to my staff but to our tenants. He serviced one project that we have now sold that comprised 120 higher end units as well as a 60 unit low income housing complex. He has been really good with the tenants at both projects. Today I forgot Ray was coming and wasn’t there when he arrived and he just gave me a call to check on the situation. It made me realize his demeanor is always polite and appreciated so I’m dropping you this line to tell you it is a pleasure to do business with Presto-X and that we are very satisfied with the service.
Sincerely,
Client Sole General Partner
Dear Andy Wager (St. Louis Manager)
I want to take this opportunity to commend Derek Sanders (St. Louis Tech) for his excellence in service performance support of our facility.
Since initiating the partnership with Presto-X-Company), Derek has gone out of his way to assure that our service is top notch. The bakery recently went through our first ever NSF Cook and Thurber quality systems audit. Derek requested the opportunity to be present for the audit and to answer any questions that the auditor had relative to the pest control program. During this discussion Derek represented both himself and the Presto-X-Company with the utmost level of expertise and professionalism. We are truly appreciative of Derek’s commitment to customer satisfaction and hope that you will relay our sincere appreciation to him.
Sincerely,
Client Quality Assurance Manager
Bakery
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